Refund Policy

Introduction

This Refund Policy outlines the terms and conditions for refunds related to Argo Books Premium subscriptions. We strive to provide high-quality software that meets your needs, but we understand that sometimes a purchase may not work out as expected.

Premium Subscription Cancellations

For Argo Premium subscriptions:

  • You can cancel your subscription at any time from your account settings.
  • After cancellation, you retain access to Premium features until the end of your current billing period.
  • Cancellations are not automatically refunded. If you believe you are entitled to a refund, you may request one separately. (Note: switching to a different billing cycle is handled separately; see "Plan Changes" below.)
  • Cancellation forfeits any account credit balance on your subscription.

Plan Changes

You may switch your Argo Premium subscription between monthly and yearly billing at any time from your account settings. Plan changes are not refunds; they are handled automatically:

  • Upgrade (monthly to yearly): You are charged the yearly amount immediately, less the prorated value of your current unused monthly period and any existing account credit. The new yearly billing period begins on the date of upgrade.
  • Downgrade (yearly to monthly): The prorated value of your unused yearly subscription is applied to reduce or fully cover the first new monthly charge. If the prorated value exceeds one month, the leftover remains as account credit and is automatically applied to future monthly renewals until depleted. No cash refund is issued.
  • Account credit: Account credit is non-refundable, has no cash value, and cannot be transferred. It is forfeited if you cancel your subscription. Account credit is consumed automatically by future renewal charges and does not expire while your subscription remains active.
  • Plan changes for PayPal subscribers: The new subscription is billed by PayPal on activation, and the prorated value of your unused old period (plus any account credit) is refunded to your PayPal account within 5–10 business days.

How to Request a Refund

To request a refund, please contact our support team with the following information:

  1. Your name and email address used for the purchase.
  2. Order number or transaction ID.
  3. Date of purchase.
  4. Reason for requesting a refund.

You can contact our support team:

Refund Processing

Once your refund request has been approved:

  1. Your subscription will be cancelled.
  2. The refund will be processed back to the original payment method used for the purchase.
  3. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.

Technical Issues

If you are experiencing technical issues with Argo Books, we encourage you to:

  1. Review our Documentation for troubleshooting guides and frequently asked questions
  2. Visit our Community Page to see if other people have the same problem, and if they've found a solution
  3. Contact our technical support team through our Contact Us Page or by email

Many issues can be resolved with proper guidance, and we are committed to helping you get the most out of our software.

If technical issues cannot be resolved after reasonable attempts by our support team, we may offer a refund at our discretion.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Last updated: April 30, 2026